Mainly we want you to be happy with your jewels or your purchase and that is why if for any reason you are not satisfied, from Marta Trens we accept changes and returns after 14 calendar days, as long as the jewel is not manipulated or used in poor condition. And except jewelry, personalized accessories and orders.
SHIPPING AND CONDITIONS
- Peninsula and Balearic Islands: FREE WITHOUT MINIMUM | 24 / 72h | (Correos Express)
- PORTUGAL: 48-72h | € 3.95 | GRATUITOUS > € 25 (Nacex)
- CANARY ISLANDS: 4/7 days | € 3.95 | GRATUITOUS > € 25 | NATIONAL Post Office
- EUROPE: 2/7 days MBE (UPS) € 13.90 | FREE > 150 €
- UK: 3/7 days (Ups) 16.90 | FREE> 200 €
- USA and Canada: 5-15 days | € 29.90 | FREE > € 250 | MailBoxes UPS
- Latin America, Australia, Central America: 5-15 days | € 39.90 | UPS
- Shipments to the Canary Islands, Portugal, Europe and internationally may have some type of customs tax, this depends on your region and the customs procedures that are imposed. They are not in charge of Marta Trens.
- Everything is counted on business days.
- All delivery times will start counting from the next business day (Monday to Friday) that the order has been placed.
- Faced with the situation arising from COVID19 Marta Trens It is not responsible for the fact that a specific country closes the borders and does not allow shipments to be made. As soon as they reopen them, we will proceed to the shipment normally.
Exceptionally, and for reasons beyond the control of Marta Trens Jewelry, if shipments take longer than the indicated deadlines, the client will contact Marta Trens by mail (firstname.lastname@example.org) or telephone (931297140) to review the order number and if It is necessary to make a claim to the shipping agency.
Marta Trens Jewelry will not be responsible in case the order does not comply with the established deadline indicated above since it is the responsibility of the transport company.
- Returns will be accepted within 14 days from receipt of the product. Also changes in size or model.
- Returns of jewelry and bags with NAMES AND INITIALS, or jewelry with improper use, modified, used or personalized jewelry, or under request, cannot be accepted.
- Returns in special promotions and / or sales will only be paid with coupons and / or jewelry exchanges.
The exchange process will be managed through the company NACEX to the peninsula and has a cost of € 8 and the direct cost of the return of the good or service will be assumed by the client as stated in the LGCU.
This procedure includes a courier who will collect the package with the unwanted items at the customer's address and at the same time deliver the new package.
- Items will have to be delivered to the courier, in the same conditions as they were delivered and in their pertinent box since the package will come with a new box.
- Changes will be accepted due to change of size with the rings, assuming the client the cost of the management. You can check the size guide and our in-store support to make sure of the ring sizing you need.
- In case of change of articles of sizes that we do not have in stock, the customer will receive a voucher to exchange in the physical store and online with the amount of the product to be exchanged on the web in the following 90 days.
- Once we receive your return and check the status of the products, if they are in perfect condition, the corresponding refund will be made, which you will receive within 1 to 3 working days.
How do I manage my exchange or return?
Please send us an email to the address email@example.com or WhatsApp 931297140 with the following information:
to. Specify the order number or the full name of the person who placed the order
b. The products you wish to return and those you wish to receive, the reason and / or the need to change size or design.
- You will receive a response from us to proceed as soon as possible in the following 24-48 hours with the best solution!